Terms & Conditions

https://johnbaldwinjewellery.co.uk “website” is operated by John Baldwin Tavistock Ltd. T/A “BALDWIN JEWELLERY”, 11 Duke St, Tavistock PL19 0BA
The use of this website is subject to the full ‘Terms and Conditions of use’ and as a user you are informed of the basis where you may make use of this website.

Your purchase of products that we supply to you via this website (whether orders are placed on line or over the telephone), are subject to the website ‘Terms of Sale’.

Please read through these ‘Terms of Use’ and ‘Terms of sale’ carefully, together with our ‘Privacy Policy’. These documents form the basis of our relationship with you in relation to this website. If you have any questions about them, or do not accept them please contact Customer Services on 01822 613129 before making any transaction through this website.

We may change any of these terms at any time by updating these pages. Please check this page from time to time to ensure that you are happy with the changes.

Using or accessing this website indicated that you have accepted all of our terms, if you do not accept them please do not use this website. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England
By using this website you confirm that you are at least 18 years old or you have the authority/consent of your parent or guardian.

Terms of use

We have made this website available to you for your own personal and non-commercial use. We retain the right to modify, withdraw or deny access to this website at any time. We may also withhold or withdraw access to any individual who breeches our terms of use.

If you choose, or are provided with an ID code or password, please ensure that you keep the information safe and secure and do not reveal it to a third party.

This website and all of its content including, without limitation, all text, software, source code, trade marks, logos, designs, images, photographs, audio materials, written materials (incl website content) are owned by us or licensed to us by third parties. The copywrite and all other intellectual property is owned by us or our licensors. Any rights or licenses of the website content not expressly granted by us are reserved.

We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen

Terms of Sale

It is important that you read the ‘Terms of Sale’ carefully before ordering any products from our website, together with our ‘privacy policy’ and ‘Terms of Use’. These documents govern our relationship with you in relation to the website, and you purchase either via the website or over the phone. If you have any questions or do not wish to accept these terms please call Customer Services on 01822 613129 before continuing.

You may have other rights granted by mandatory law, and these terms of sale do not affect these unless the two are inconsistent. If this is the case, then the terms of sale override any other rights, unless that is not permitted by law.

To purchase from us you must be over 18 and a resident in the UK. For online purchases we can only ship within the UYK. If you are not a resident in the UK, or you would like to ship to a country other than the UK, please call Customer Services on 01822 613129

Ordering your jewellery

Please see the section for information on how to Order. These will be subject to acceptance in accordance with these Terms and Conditions and we reserve the right to decline an Order at any point prior to shipping. Your Order is not irrevocably confirmed until you receive this final email confirmation of shipment.

The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have asked us to process as your Order.
You are advised to print out these order acknowledgements for your own records. If you wish to obtain specific details of your previous orders please email hello@baldwinjewellery.com.


Unless otherwise agreed, this website is intended to facilitate delivery of products to customers in the United Kingdom (including the outer British Isles) and Northern Ireland addresses.

We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen circumstances. BALDWIN JEWELLERY shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are confirmed as delivered.

Prices and Payment

Prices and delivery costs are liable to change at any time, but changes will not affect orders that have already been confirmed in a dispatch email.

Prices are checked regularly, however, if we find that the price has changed or that there has been a pricing error when we receive your order we will contact you and ask if you wish to proceed at the correct pricing. Please remember that we will not be under an obligation to supply the product until we have sent you a despatch email confirming your order. Should you not wish to proceed at this point any payment you have made will be refunded.

We take payment from your card at the time we receive your order, once we have checked your card details and anticipated stock availability. Goods are subject to availability confirmation and price checking. In the event that we are unable to supply the goods exactly as detailed, we will inform you of this as soon as possible at which point a refund or alternative purchase can be discussed by our experts. A full refund will always be offered if required where we have already received your payment for the goods.

We do not take payments over the telephone; this is for security reasons and is to benefit the customer. Please make all payments via the website using either a credit card, or debit card.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices include UK VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.

Returns, Cancellations and Substitution

Subject to the terms and conditions herein, if you are a consumer, you have the right, along with other statutory rights, to cancel your contract and receive a refund from us, taking into consideration the following exclusions and terms;

Non-returnable products – excluding damaged or faulty products, or incorrect deliveries, Baldwins will not refund the following returns; personalised, engraved, customised or bespoke items. In addition earrings,due to “Health & Safety” laws, can only be returned if the goods returned are faulty. This does not in any way affect your statutory rights. This complies with the Consumer Protection (Distance Selling) Regulations 2000
When returning goods the item/s needs to be in its original and unused condition accompanied by the gift box, diamond certificate (where appropriate) and a copy of the original purchase receipt.

You must ensure that you take reasonable care of the product (S) whilst they are in your possession. If you fail to comply with this obligation we reserve the right to deduct the costs of deterioration from and refund to which you may be entitled.
We advise you to ensure that the product is suitably insured for the return journey, and our obligation to make a refund under our agreed terms will be on our receipt of the returned item.

For your own benefit, when returning an item/s direct to BALDWIN JEWELLERY, we suggest using Royal Mail Special Delivery. This will ensure there is proof of delivery and insurance on the goods whilst in transit. We cannot accept any responsibility for returns lost in transit which do not reach us.

You must return the product (s)to us within 30 days of purchase, following our receipt of a notice of cancellation.
Ownership and risks of the product (s) pass to you on delivery

Product information

You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website or sharing elements of our site through social media to your friends and family (provided this is not in the way of operating a competing business). You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Liability and Indemnity

BALDWIN JEWELLERY, will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website BALDWIN JEWELLERY will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and BALDWIN JEWELLERY, accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Other than as expressly provided in these Terms & Conditions with respect to specific products and except for the exclusive remedies set out above, any indemnities, warranties, Terms & Conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

BALDWIN JEWELLERY will not be liable whether in contract, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Terms & Conditions for any:
Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
Loss of goodwill or reputation; or
Special or indirect losses suffered or
Incurred by that party arising out of or in connection with the provisions of any matter under these Terms & Conditions.
Notwithstanding the above “BALDWIN JEWELLERY” aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

Miscellaneous Provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

BALDWIN JEWELLERY shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms & Conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond its reasonable control.

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
The privacy practices of such websites,
The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

You may not assign or sub-contract any of your rights or obligations under these Terms & Conditions or any related order for products to any third party unless agreed upon in writing by BALDWIN JEWELLERY.

BALDWIN JEWELLERY reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms & Conditions or any related contract to any third party.

If any portion of these Terms & Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these Terms & Conditions shall not be affected.

These Terms & Conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
BALDWIN JEWELLERY shall have the right to enforce any rights or benefits under these Terms & Conditions;
BALDWIN JEWELLERY shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these Terms & Conditions;
Person who is a permitted successor or assignee above of the rights or benefits of these Terms & Conditions may enforce such rights or benefits
No consent from the persons is required for the parties to vary or rescind these Terms & Conditions (whether or not in any way that varies or extinguishes rights or benefits in favor of such third parties).

No delay or failure by BALDWIN JEWELLERY to exercise any powers, rights or remedies under these Terms & Conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of BALDWIN JEWELLERY.

These Terms & Conditions including the documents or other sources referred to in these Terms & Conditions supersede all prior representations understandings and agreements between you and BALDWIN JEWELLERY relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and BALDWIN JEWELLERY for your use of this website
11. Duke Street
Tavistock. Devon
PL19 0BA
Registered Company Number (Incorporated in England): 06220008 VAT Number: 910412281
we recommend you print out a copy of these Terms & Conditions for your future reference. If you have any questions regarding this website please email hello@baldwinjewellery.com